AXIS HOSTING FAQ:
 
   

What FTP server name do I use to access my site?

What is the SMTP/POP3 username and server for my email software?

How do I get my home page to load automatically?

What if I am denied access via FTP, FrontPage, POP3, or Telnet?

Are high risk sites allowed?

What if I am denied access via browser?

What directory and file naming conventions can I use?

How can I find out my usage statistics?

Can I have access to the raw log files?

Can Axis perform file restorations from backup?

When will my domain name be active?

  
         
         
         
         
   
     
    How can I get my files to my new site? Top
    You can use many different methods, but the most common for Windows
95-98/NT/2000/XP is to use any standard FTP client and/or Microsoft FrontPage98.
FTP freeware and shareware can be found at http://www.shareware.com and Frontpage98 can be purchased at most local software stores. Mac users can
use Fetch. You can use the FTP command prompt.		  
     
    What FTP server name do I use to access my site? Top
    We set your DNS information up so that ftp.yourcompany.com, www.yourcompany.com, and yourcompany.com are all equivalent, so any
of these will do. You may also use the IP number you have been assigned,
but there are occasions where the IP number for your site may change, so
this is not suggested. This sort of change is normally transparent to any
users of your site.		  
     
    What is the SMTP/POP3 username and server for my email software? Top
    Simple Mail Transfer Protocol (SMTP) is for your outgoing mail. This can
either be set to your dial-up provider's SMTP server or mail.yoursite.com.
Post Office Provider-3 (POP3) is for your incoming mail. Please use the
following information in your E-mail client: Pop3 Servername:
mail.yoursite.com Pop3 username: yourusername - And finally your users password.		  
     
    How do I get my home page to load automatically? Top
    In order for this to happen, you would utilize what is referred to as a default document, so that when someone puts http://www.yourcompany.com into a browser, your home page would appear. In Unix, it should have 'index' for
the first part, with multiple extensions possible, e.g., index.htm, index.html, index.cgi. On the NT side, it should have 'default' for the first part. e.g.,
default.htm. Many others are possible, but not active by default - check
with us on this.		  
     
    What if I am denied access via FTP, FrontPage, POP3, or Telnet? Top
    Please verify that you are using the proper username and password. Also,
you may need to verify that your software is configured properly. If the
problem persists, please contact Technical Support.		  
     
    Are high risk sites allowed? Top
    All adult and gambling sites are welcome as long as it complies with international laws and our terms and conditions.
     
    What if I am denied access via browser?  
    You may be using an incorrect URL or may have named the page you are
trying to access differently. Also, you may be viewing a page from your
browser's memory or disk cache. Please refer to your browser's
documentation for how to clear the cache.		  
     
    What directory and file naming conventions can I use? Top
    Most anything is acceptable, but it is not suggested that you use anything
with spaces or special characters such as $, %, &, or # in it. Unix is
case-sensitive, so FILE.html and file.html are not the same. Also for Unix,
cgi-bin is a reserved system-wide directory name, but cgibin is acceptable.
In the same vein for NT, scripts is a reserved system wide directory name,
but cgi-bin is acceptable.		  
     
    How can I find out my usage statistics? Top
    On Unix, they can be seen at http://yourdomain.com/logs/mk_output.
On NT, they are at http://yourdomain.com/stats. If these are not visible for
your site, please email info@axishosting.com .The stats are generated
once every 24 hours. 		 
     
    Can I have access to the raw log files? Top
    On Unix, they are are in your logs directory at yourdomain.log, which is all information up until last night. You may also see others that are compressed
and represent previous months - these may be deleted. On NT, they are not currently available since they are stored on a separate system.		  
     
    Can Axis perform file restorations from backup? Top
    Although it is possible, we prefer not to and highly recommend that you
keep your own off-site backups. The backups that we keep are intended to
guard against a catastrophic loss of data caused by equipment failure.
If you wish for us to restore data for you, there will be a minimum of a
$75 charge. We would also need to know what files or directories to restore.
This can be requested through normal support channels. Axis makes no
guarantee of data integrity or timeliness.		  
     
    When will my domain name be active? Top
    AXIS will have your domain ready within 24-48 hours. However, it may take
longer for users to see your domain. Once you have performed the setup
with the appropriate name registry, your domain may be accessible within a
day or two, and almost always within a week. This is due to DNS propagation
- how long it takes other DNS servers on the Internet to "notice" that the
name is registered or changed.		  
       
   
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